Estate Manager Role Overview
As an Estate Manager, you will lead a team of staff to deliver quality services for residents in our estate. You will be responsible for maintaining occupancy levels, ensuring common facilities are well-maintained, and providing guidance to staff.
The estate is a beautiful community with picturesque gardens, offering 240 spacious units, a licenced club room, bowling greens, gymnasium, indoor and outdoor swimming pool, and a co-located 110-bed residential aged care home.
Key Responsibilities:
* Maintain occupancy levels for independent living units and ensure that these units and common facilities are maintained to an agreed standard.
* Manage building maintenance, grounds and gardens, and operation of all equipment, furniture, and other essential services within the estate.
* Provide day-to-day advice, guidance, and directions to staff, including staff training and development to ensure compliance with relevant legislation.
* Prepare and explain lease documentation for incoming residents.
* Develop and implement plans for continuous improvement that involve management, staff, volunteers, residents, and key representatives.
* Conduct resident meetings as required by legislation.
Requirements and Qualifications:
* Leadership and managerial experience, including financial management and budgeting.
* Highly developed interpersonal skills and teamwork skills.
* Knowledge of Retirement Living legislation and associated legislation, as well as Occupational Safety and Health legislative requirements.
* Ability to apply quality assurance, continuous improvement, and customer service principles in the delivery of service.
* Ability to manage complaints and other feedback with good outcomes.
* Willingness to respond to emergencies after hours.
Benefits:
* Competitive salary with salary packaging benefits.
* Career growth opportunities with continuous professional development and progression aligned with RAAFA's vision of leadership.
* Supportive culture with positive, collaborative environment that values teamwork and mutual respect.
* Free onsite parking at all locations.
* Employee Assistance Program for personal or work-related matters.
* Referral program with bonuses for referring friends to join the team.
* Exclusive employee benefits.
* Complimentary access to the Perth Zoo.