AutoRABIT Background AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT's suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments. Who We Are AutoRABIT is a worldwide company with team members from a variety of industries who all share the goal of making the working lives of our clients safer and easier. What We Do Our automated solutions help everyone touching the Salesforce DevOps pipeline to reduce manual touchpoints, strengthen data security, and increase the value they provide to their customers. We embody DevOps principles in the way we think and work-offering our example, advice, and inspiration to guide our clients. Why It Matters AutoRABIT clients handle their customers' most sensitive data. Our products help them protect their customers by protecting this data while streamlining and simplifying their business processes. AutoRABIT is looking for technically biased Customer Success Managers. Key Responsibilities: Proactively manage a book of business to drive product adoption to ensure a healthy renewalIdentify and mitigate risks to keep customers on trackPartner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)Understand customer needs, map solutions, and outline the value of proposed solutionsApply domain/technical knowledge of AutoRABIT, best practices, and customer insights to support customer successDemonstrate value through strategic customer engagement, including Quarterly Business ReviewsDrive new opportunities within your book of businessGuide customers through significant milestones such as upgrades, releases, and new featuresCollaborate with customer-facing teams on issues and projectsOwn and deliver QBRs regularly, demonstrating progress and positioning customers for expansion Knowledge & Skills: Experience in customer-facing roles involving complex technology and collaboration with senior stakeholdersManaging Fortune 500 Enterprise accountsFamiliarity with benchmarks like DORA Metrics and their implicationsComfort with unknown answers and undefined requirementsAbility to translate technical concepts to business language and vice versaProficiency in using resources like Knowledgebases, Google, AI for answersStrong presentation and communication skillsAbility to quickly understand and explain technological and business conceptsCollaborative, persistent, self-directed, professional, honest, empathetic, and technically savvyProficiency with Salesforce, JIRA, GIT, Zoho; bonus for experience with competitorsAdherence to internal controls Qualifications At least 4 years of experience in Customer Success or Account Executive roles delivering technology and business outcomesExperience with complex product suitesExperience with Fortune 500 accounts, especially in Financial Services or HealthcareMust be based in Sydney, Australia, and eligible to work in AustraliaSalary: $140,000 AUD base plus bonusThe job description is a general overview and may change. This role is fully remote and reports to the Vice President of Strategic and Enterprise Sales.