Travel Consultant ( Cruiseabout ) - Mermaid Waters, QLD
Job no: 530721 • Brand: Cruiseabout • Work type: Full time • Location: Queensland • Categories: Sales and Customer Service
Overview
Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our Mermaid Waters store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.
Why You'll Love Working Here
Because this isn't just a job, it's a crew you'll be proud to sail with. You'll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated 94% Great Place to Work, you'll feel right at home from day one.
What You'll Be Doing
As a Cruise Consultant, you'll be the expert guiding customers from "just dreaming" to "bon voyage!", creating cruise holidays they'll never forget.
Your Key Responsibilities
* Quote, book, and invoice cruise bookings and packages with accuracy and flair
* Achieve monthly sales targets and KPIs
* Deliver outstanding service across walk-in, email, and phone enquiries
* Maximise every opportunity through upselling and cross-selling
* Monitor and action all relevant mailboxes daily
* Maintain strong product knowledge to confidently recommend the perfect cruise
Who We're Looking For
You're passionate, driven, and love working toward results, especially when travel is involved.
You'll Bring
* Proven customer service experience with exposure to sales targets
* Previous travel or cruise experience (preferred but not essential)
* GDS experience (preferred but not essential)
* A keen eye for detail and strong problem‐solving skills
* The ability to thrive in a fast‐paced environment
* Motivation, organisation, and a love of exceeding expectations
What's In It For You?
* Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
* Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
* Cruiseabout proudly scored an outstanding 94% in the Great Place to Work survey — our people genuinely love what they do and who they work with!
* Backed by Flight Centre Travel Group Australia, a certified Great Place to Work (ANZ)
* Diverse & Inclusive Crew – we're an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds
* Tailored Learning & Development pathways, including in-depth cruise product training
* Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
* Endless Career Opportunities – grow your career across our global network—we proudly promote from within
* Corporate health insurance discounts with BUPA, access to an internal gym, wellness initiatives
* Employee Assistance Program for you and your family
* Awards nights, team celebrations, and opportunities to attend global conferences
* Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
* Commitment to protecting the oceans and the future of cruising through responsible and sustainable practices
* Reconciliation Action Plan – supports Aboriginal and Torres Strait Islander inclusion, cultural safety and dedicated cultural leave
Equal Opportunity Employer
We're an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds.
Contact
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr