About the Role
We are seeking a highly skilled and experienced Credit Manager to lead our credit and collections function.
This newly created position will be responsible for managing accounts receivable (AR) for a business turning over circa 100m in revenue, with a ledger spanning cash, finance, and rebate income streams across Australia.
You will lead a high-performing team responsible for credit risk assessment, collections, and efficient rebate recovery from State and Federal Government schemes.
Working closely with the finance team, this role will play a critical part in shaping commercial terms with new home builders and other partners, while ensuring robust credit practices are embedded throughout the sales and fulfilment lifecycle.
Key Responsibilities:
* Leadership & Team Management:
* Provide day-to-day leadership to the Credit and Collections team
* Develop and refine performance KPIs across credit, collections, and rebate processes; review regularly to adapt to business changes.
* Support training and development of the team in regulatory and market developments
* Work alongside operational and sales management to successfully collect customer accounts.
* Foster a culture of continuous improvement by identifying pain points and embedding process enhancements
Credit Management & Risk Oversight:
* Develop and implement credit policies and procedures tailored to B2B and B2C segments
* Conduct credit assessments and approval processes for new accounts, particularly home builders and commercial clients
* Monitor exposure and mitigate credit risks through proactive ledger management and structured terms
* Full ownership of the accounts receivable ledger.
Accounts Receivable & Collections:
* Oversee the AR ledger and ensure timely invoicing, collections, and reconciliations
* Work closely with internal stakeholders (e.g. Sales, Customer Service) to resolve disputes quickly and professionally
* Maintain and improve cash flow by reducing DSO and aged debt levels
Rebate Recovery & Scheme Management:
* Manage the end-to-end process of rebate collection from government schemes
* Liaise with Approved Certificate Providers (ACPs) and use dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rules
* Keep abreast of changes to renewable energy programs and how they impact collections and eligibility
Dispute Resolution & Compliance:
* Oversee customer disputes including NCAT cases and other tribunals
* Ensure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy products
* Maintain accurate records for audit and regulatory purposes
Stakeholder Engagement:
* Partner with the CFO to align credit terms with commercial strategy
* Collaborate with the Pricing Manager on client risk segmentation and discount/rebate structures
* Support the Sales team with guidance on customer onboarding and payment arrangements
The Ideal Candidate:
* Experience in B2B environments, particularly construction or home builder segments
* Background in energy, solar, or regulated consumer goods
* Resilient and adaptable in a fast-growing, evolving business environment
What We Offer:
* A supportive and dynamic work environment
* Opportunities for career growth and professional development
* Competitive salary and benefits package