Are you passionate about helping people, have a love for fashion and want to work for a brand that values connection, kindness and sustainability? Karma East is looking for a friendly, motivated Customer Service Associate to join our team.
As a Customer Service Associate, you will be the heart of our customer experience, providing warm, efficient and solution focussed support to our community of loyal customers. You will handle enquiries across multiple channels, (email, phone and live chat) assist with online orders, returns and maintaining our long-term customer relations, ensuring every interaction reflects our brand's care and integrity.
About Karma East:
Karma East was established in 1999 and creates stylish, comfortable and ethically manufactured clothing that celebrates cultural diversity and champions sustainability. Our mission is to inspire confidence, authenticity and mindful business practices through our apparel. We are a small but passionate team, driven by our core values of continuous improvement, sustainability and ethical production.
Our head office is based in Beverly, South Australia and we run our own manufacturing unit in Pushkar, India providing outstanding working conditions and wages for the team.
About the role:
This is not your typical Customer Service role. We are looking for someone who wants variety in their role and someone who is happy to undertake administration duties, customer service and creative tasks as needed.
The role will include:
E-Commerce Administration:
* Create new products in Shopify ensuring accurate product descriptions, images, pricing and variants are uploaded accurately and efficiently
* Update product details as required, such as stock levels, tags and categories
Customer Service and Support:
* Provide prompt, friendly service via email, phone, and chat, using CRM systems to log and track interactions
* Maintain strong product knowledge to resolve inquiries and complaints, escalating when required
* Process order edits, refunds, cancellations, and returns, including assisting customers at the warehouse receptio
* Complete clerical tasks such as data entry, updating spreadsheets, and naming digital assets
Content and Community Engagement:
* Participate in content creation (try-ons, Facebook Lives, Instagram Stories, TikToks, behind-the-scenes) and contribute to community-building activities such as the brand Facebook Group
* Share styling ideas and outfit combinations to showcase products authentically, being comfortable on camera when needed
* Encourage engagement across social platforms, promoting Karma East's values and strengthening customer connections
* Manage customer reviews: process and approve submissions, respond to negative reviews, and contact monthly competition winners
About You
To be the successful person for this role you will be able to demonstrate you:
* Are an outgoing, upbeat and personable person who will bring positivity to our team and to our customer interactions
* Are excited and challenged by variety and happy to jump between administrative tasks and customer service to creative tasks as needed
* Have an interest in fashion and styling and be willing and comfortable to share your style tips
* Are a true team player with a can do attitude who is willing to get involved where needed
* Are eager to learn and grow within a supportive environment
Qualifications / Experience:
* Previous experience in customer service, retail or warehouse operation is desirable
* Confident using computers with solid experience in navigating digital tools and platforms such as e-commerce systems, shared drives and spreadsheets
* Ability to juggle multiple initiatives in a fast-paced environment
* Strong written, verbal and visual communication skills with attention to detail
* Passion for sustainability, ethical fashion and the Karma East mission
* Excellent time management with the ability to work closely with our team and also independently
Why Join Karma East?
* Ethical Fashion Leadership: Be a part of a brand that prioritises sustainability, fair production, and giving back to the community
* Growth Opportunities: Work closely with our founders and gain hands-on experience in all aspects of digital marketing and online retail
* Impactful Work: Contribute to a company that is making a positive impact in the fashion industry and beyond
* Employee Benefits such as discounts on our products and paid birthday leave
* Competitive Salary based on experience
* EAPaccess to our employee assistance program
We're excited to welcome someone who shares our passion for great service and beautiful products. If this sounds like you, apply today and start your journey with Karma East.