We are seeking a dedicated and highly skilled Hospitality Professional to join our team as a Guest Service Agent. This exciting opportunity will see you work closely with guests, providing exceptional customer service and ensuring their stay is nothing short of perfect.
Key Responsibilities
* Upon arrival, greet all guests in a warm and welcoming manner, ensuring they feel at ease from the outset.
* Welcome guests in a professional and friendly manner, setting the tone for an unforgettable experience.
* Direct guests to the appropriate check-in area, ensuring a seamless process.
* Carefully coordinate bus arrivals and guest arrivals, guaranteeing that everything runs smoothly.
* Manage phone calls efficiently and professionally, addressing any queries or concerns promptly.
* Direct guests to their rooms upon arrival, ensuring they are comfortably settled.
* Familiarize yourself with room rates and reservation information, providing accurate details when requested.
* Maintain precise records and provide swift delivery to rooms, meeting expectations.
* Assist guests with general inquiries, going above and beyond to provide excellent service.
The Benefits
* A competitive remuneration package includes accommodation, three daily staff meals, and Wi-Fi access.
* An annual $1,000 SeaLink Employee Travel Allowance to explore new destinations.
* Exclusive discounts on resort dining, bars, retail, and spa services – 25% off.
* Ongoing employee training programs, dedicated to your growth and development.
* Recognition programs celebrate your hard work and achievements.
* Enjoy free K'gari Explorer Tours, immersing yourself in the island's breathtaking beauty.
* Convenient transfers, including free ferry rides to and from the island.
* Access to the pool, staff gym, tennis courts, and more – wellness perks galore!