Job Description
The IELTS Invigilator plays a pivotal role in ensuring an exceptional customer experience at the test centre. This involves coordinating with team members, managing customer inquiries and other pre-test, test day, and post-test activities to meet efficiency, compliance, and customer satisfaction goals.
This is a casual position for our Karratha IELTS testing location, requiring weekend shifts mainly on Saturdays, with 1 or 2 shifts every two months.
* Deliver an outstanding experience for customers at every point of their journey before, during, and after the test.
* Build and maintain positive working relationships with internal and external stakeholders.
* Provide guidance on official IELTS preparation tools and IDP services.
* Support clients from diverse backgrounds and abilities.
* Contribute to a supportive, innovative, and customer-focused team culture.
Key Responsibilities:
* Manage test day activities including customer registration and supervision of the test.
* Prepare test day documents.
* Update digital databases and records.
* Oversee and update the schedule of Speaking tests.
* Ensure secure and confidential materials are properly managed.
* Troubleshoot technical systems, including hardware and software platforms.
Essential Skills and Qualifications:
* Excellent verbal and written communication skills.
* Outstanding customer service.
* Strong problem-solving and decision-making abilities.
* Ability to work independently and effectively within a team.
* Customer and quality-focused with strong attention to detail.
* Organisational and time management skills with the ability to plan, prioritise, and execute multiple tasks within set objectives.