There has never been a better time to join The Star Gold Coast team within our Hotel Department!A great opportunity has arisen to join the Hotel team at the Dorsett Hotel as a Hotel Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.What are we looking for?Extensive guest service experience in Front Office/Guest ServicesPrevious experience in a 5-star establishment advantageousGood keyboard skills with knowledge of hotel check-in systems (Opera Cloud highly regarded)A high level of proficiency with Microsoft Office (Word/Excel/Access)The ability to speak a second language (highly regarded but not essential)Sound knowledge of the local area and surroundsOutstanding presentation and communication skillsFlexibility to work across a 24/7 rosterWhat can we offer you?FREE buffet meal with a new menu every day at our Employee Dining RoomUniform laundered and ready for you daily on propertyPenalty rates apply for evenings, weekends and public holidaysRosters confirmed in advance and available direct to your mobile30% staff discounts across our award-winning venues on all 3 of our propertiesLifestyle and wellbeing discounts and benefits, including EAP & gym membershipsThe Star is an Employer of Choice for Gender Diversity awarded by WGEAGroupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and IndigenousOpportunity to join an established and large team, with endless career growth to learn and develop your careerPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.About usThe Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ's at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!