Job Overview
The primary objective of this role is to deliver exceptional customer service and maintain accurate records.
* Customer Service: Respond promptly to inbound enquiries via calls, emails, web forms and reports. Accurately document details on relevant databases ensuring seamless communication with stakeholders.
Bulk Data Management Tasks
Ongoing responsibilities include timely data entry and completion of quality assurance measures. This ensures the delivery of information within team KPI's while promoting business efficiency through effective stakeholder engagement.
* Skill Utilization & Quality Assurance: Implement efficient processes for job creation, accurate record keeping, including adherence to internal standards for maintaining professional communication channels with public members etc...