Mercer Helpline – Customer Service Agent
20 hours ago – Marsh & McLennan Companies (MMC)
Role starts early-to-mid February
. 2 weeks paid training provided. Permanent and fixed-term contracts available until July ********** hours per week with a rota Monday to Friday between 7am-8pm. No weekends.
Hybrid role – work in the Melbourne office at least three days per week.
What you will do
Provide exceptional customer service and general advice to members regarding their superannuation across many funds we administer.
Build strong relationships of trust with members and internal colleagues while achieving KPI focus on call quality and customer experience.
Maintain accurate and up-to-date member records in the system.
Collaborate with teams to continuously improve processes and share best practices.
What you need to have
Customer focused mindset.
Strong conversational skills – active listening, empathy, respect, and humour.
Ability to work autonomously and as part of a team.
Excellent written and professional verbal communication skills.
Self-motivated with an aptitude to learn and develop – we provide tools and support for success.
What makes you stand out
Experience in superannuation, financial services and/or a fast-paced contact centre highly regarded.
Experience working in a call centre environment is an advantage – we support entry level candidates from other sectors.
Why join our team
Professional development opportunities and supportive leaders.
Vibrant and inclusive culture – work with talented colleagues to create new solutions and impact clients and communities.
Range of career opportunities, benefits and rewards to enhance your well-being.
Applications will only be considered from candidates who have the appropriate approval to work in Australia.
Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
About Mercer
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of US$24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
Equal Employment Opportunity
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. All individuals and families whose work requires a legal obligation to apply and join the team will be considered to be fully protected under the applicable Employment Act of the federation of the country. All applicants, candidates and employees are subject to the regulations of the Work Act for any opportunity to compete for consideration and appropriate interpretation or basic assurance in the Data Database for new deserving or unacceptable...
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