Trilogy Care is one of Australia's fastest-growing approved Support at Home package provider. Our innovative self‐management model gives older Australians more choice, transparency, and value - so they can spend less on fees and more on the care they need.
We're a vibrant, purpose‐driven team dedicated to helping people live independently at home for longer. It's not just about compliance - it's about making a real difference for our clients, their families, and our people. We're proud to be building a workplace where individuals feel empowered, supported, and valued.
About the Role
The Clinician (Clinical) supports Trilogy Care's clinical governance framework, helping ensure safe, high‐quality and compliant care across the organisation. This is a system‐focused role centred on governance, clinical risk oversight and continuous improvement rather than direct service delivery.
You will triage and oversee clinical incidents, support compliance with the Serious Incident Response Scheme (SIRS), and monitor clinical data to identify trends and emerging risks. The role contributes to incident reviews, root cause analysis and quality improvement initiatives that strengthen care quality and organisational learning.
Working closely with the Head of Clinical Governance, operational leaders and care teams, you will provide specialist clinical advice and support strong governance processes, regulatory compliance and improved safety outcomes across the organisation.
What you'll do
* Triage and oversee all organisational incidents, ensuring appropriate prioritisation, escalation and timely resolution in line with regulatory and organisational requirements.
* Provide expert clinical advice to leaders and care teams on incident management, clinical risk and safe care responses.
* Monitor incident data, SIRS notifications and clinical risk trends to identify emerging issues, systemic risks and opportunities for preventative action.
* Support root cause analysis, case reviews and incident investigations to strengthen organisational learning and improve care quality.
* Ensure incidents, actions and outcomes are accurately documented and corrective actions are implemented and monitored for effectiveness.
* Support the implementation and ongoing improvement of clinical governance frameworks, ensuring compliance with the Aged Care Act, Strengthened Aged Care Quality Standards and Support at Home obligations.
* Analyse clinical indicators and governance data to inform reporting, identify trends and support continuous quality improvement initiatives.
* Work collaboratively with internal teams and external stakeholders to strengthen governance processes, build capability and support safe, high‐quality care outcomes.
What you'll bring
* Tertiary qualification in a relevant healthcare discipline and current unrestricted AHPRA registration with the appropriate governing body.
* Minimum 3 years' clinical experience, ideally within aged care, home care or community health.
* Strong clinical assessment skills, critical thinking and sound professional judgement.
* Solid understanding of incident management, clinical risk and regulatory compliance requirements.
* Excellent written and verbal communication skills, with the ability to prepare clear documentation and governance reporting.
* Ability to collaborate across teams and provide practical, solution‐focused clinical advice to stakeholders.
* Experience in home care, community care or aged care service environments.
* Experience in incident investigation, clinical governance, risk mitigation or quality improvement activities.
* Knowledge of the Support at Home Program, aged care legislation, quality standards and SIRS obligations.
Why Trilogy Care?
* Monday to Friday only – no shiftwork, no weekends
* Expansive new King Street, Bowen Hills office with excellent facilities, conveniently located close to public transport, cafes, restaurants and supermarkets
* Vibrant team culture with regular social events and a collaborative, supportive environment
* Career mapping and progression opportunities within a rapidly growing organisation
* Salary packaging (Novated Leasing) to boost your take‐home pay
* Fitness Passport to support your health and wellbeing
* Employee Assistance Program (EAP) available to you and your immediate family
* Employee discounts on groceries, fuel, utility bills, wellness services and more
Unlock Your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech‐enabled team rethinking how aged care works. At Trilogy Care, we're going beyond compliance and coordination – applying AI, automation, and smart design to create better client and employee experiences.
Here, every staff member has access to generative AI tools, training, and time to experiment – not just the tech team! Whether you're in finance, people & culture, growth, or support, your ideas will be celebrated and rewarded.
Please note
To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
Application Questions
Your application will include the following questions:
* Which of the following best describes your Australian working rights?
* Are you comfortable with this being an in‐office role? (8:30 am to 5 pm, Monday to Friday)
* What are your salary expectations?
* Do you currently hold unrestricted AHPRA registration?
Trilogy Care empowers older Australians to live independently in the home they love for longer.
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