Diatec is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.
Diatec provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. Diatec provides a nationwide service from our four labs based in Sydney, Melbourne, Brisbane and Perth.
The Role
As a Service Technician at Demant, you will work closely with our Sales, Clinical Support and Administration teams together with Sonic Equipment Supplier to provide specialist technical and calibration services ensuring customer satisfaction through the provision of superior customer service.
Key Responsibilities
* Acoustic Calibration and certification of client equipment in house.
* Software installations and configuration.
* Establish and maintain current client and new client relationships including identification and resolution of client concerns in a timely manner.
* Phone and online technical support to our network of clients incorporating advanced troubleshooting.
* To acquire and grow product knowledge on all equipment.
* Ensure customer database is kept up to date with relevant and accurate information.
* Maintain a high level of competence in use of computers, relevant software programs and display ability to troubleshoot technical issues relating to diagnostic equipment and other associated products.
* Prepare a variety of status reports as requested including activity, follow-up and adherence to goals.
* Communicate opportunities, special developments, information or feedback gathered through client relationships.
Desired Skills & Experience
* Electronics Engineering and minimum 2 years as a service tech/field service tech
* Technical skills with an ability to troubleshoot technical and operational issues
* Possess planning, organisational ability and time management
* Understanding of IT systems and software support
* Experience in a customer service and administration/operations environment
What's in it for you:
* Permanent full time (3x a week travelling to different clinics with your own car and 2 days in the lab, 9:00am - 5:00pm)
* MyRewards' program - a program that offers discounts to more than 400 retailers and services across Australia
* Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice
* Employee Assistance Program
* Novated leasing
* Birthday and Christmas gifts
We see ourselves as courageous, flexible, genuine and caring individuals who strive for excellence.
If you are looking to build a career in an expanding medical devices industry apply now!
Apply now with your resume and covering letter highlighting how you match the requirements for this role.
Recruitment process:
Our recruitment process is designed to help you get to know us - and for us to learn more about you.
Application Review– Our Talent Acquisition team carefully reviews each application against the role criteria personally.
Phone/Video Screening– Successful candidate will hear from us within one week. We will invite you for a phone screen section to learn more about you and answer any questions you may have.
Interviews – within 3 business days after completion of your phone screen, successful candidate will receive invitation of interview to meet with hiring managers.
Update/Feedback – We provide timely updates during the recruitment process and encourage you to reach out to us for any updates or questions, successful or not.
Reference Check-We might request reference check via Referoo after the interview.
Offer & Onboarding– If successful, you'll receive a verbal offer. Your contract will be ready within 3 business days after we received your requested documents. Your hiring manager will be in touch with you 1 week before your start date to prepare you for the first day at work.
We value your time and effort, and we're committed to a respectful, fair, and engaging recruitment process.
9 Mar 2026
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