Lead youth programs. Support frontline teams. Make real community impact.
Newman Women's Shelter (NWS) is seeking a Youth Coordinator to oversee our youth services in Newman. You'll lead daily operations, support and mentor staff, manage risk and incidents, and build strong community partnerships to deliver safe, trauma-informed and culturally responsive programs for young people.
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Position Purpose
The Youth Coordinator provides leadership and coordination across all NWS youth programs. The role ensures consistent service delivery, staff support, risk management, community engagement, and strong partnerships to improve safety, wellbeing and outcomes for at-risk young people.
The position oversees program operations, staffing, reporting, continuous improvement and collaboration with families and partner agencies.
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Key Responsibilities
Program Operations
• Oversee day-to-day operations across all youth programs
• Ensure services operate safely, consistently and in line with policies and procedures
• Monitor staffing, rosters, handovers and shift coverage
• Act as escalation point for critical incidents and complex situations
• Oversee facility safety, vehicles, equipment and operational readiness
• Lead service planning, review and continuous improvement
• Oversee intake, risk assessment and case coordination pathways
• Ensure trauma-informed, culturally safe and youth-centred engagement across all services
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Collaboration and Partnerships
• Build and maintain strong relationships with young people and families
• Liaise with WA Police, hospitals, schools and partner agencies
• Support reconnection of young people with families, kinship networks and community supports
• Work closely with other NWS programs to ensure integrated follow-up support
• Represent youth programs in operational and stakeholder meetings
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Team Leadership and Supervision
• Supervise Team Leaders and youth program staff
• Provide guidance, mentoring and professional development
• Facilitate team meetings and supervision
• Support performance management and wellbeing of staff
• Ensure clear communication, handovers and accountability
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Compliance, Data and Reporting
• Oversee accurate case notes, data entry and reporting across youth programs
• Ensure compliance with child safety, privacy and record-keeping requirements
• Contribute to quarterly and annual program reporting
• Monitor KPIs and service outcomes
• Support funding deliverables and evaluation processes
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Essential Requirements
• Bachelor's degree in a relevant field, and a minimum of 5 years' experience working in youth, community services
• Demonstrated experience leading or coordinating youth or community services
• Strong understanding of trauma-informed practice, risk assessment and child safety
• Experience working with Aboriginal and Torres Strait Islander young people and families, or strong commitment to culturally responsive practice
• Ability to manage complex situations calmly, including crisis response and de-escalation
• Strong organisational and communication skills
• Willingness to work flexible hours, including after-hours support
• Current Working with Children Check
• National Police Clearance
• Current First Aid Certificate
• Current C Class Driver's Licence
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Desirable
Aboriginal and/or Torres Strait Islander applicants are strongly encouraged to apply
• Experience working in regional or remote communities
• Experience in family and domestic violence service environments
• Experience coordinating multi-agency service responses