Role Overview
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The Quality Improvement Coordinator plays a pivotal role in championing a strong culture of continuous improvement, implementing and monitoring quality assurance programs, compliance, and innovation within the organization across all operational functional areas.
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This position is instrumental in enhancing operational efficiency, elevating quality standards, ensuring adherence to relevant regulations and standards, and finding opportunities to innovate where possible.
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About You
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An experienced individual with demonstrated awareness and understanding related to NDIS can drive the design and delivery of comprehensive training programs focused on active support, human rights, and practice excellence.
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Maintaining and optimizing policies, procedures, and client record systems ensures operational excellence.
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Key Responsibilities
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- Relevant tertiary qualification or equivalent experience in disability/ageing/mental health/youth or relevant discipline
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- Demonstrated knowledge and experience supporting people with complex support needs
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- High-level verbal and written communication skills with the ability to confidently deliver effective and engaging group and 1:1 training and develop high-quality written training materials
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- Experience in delivering continuous quality improvement activities, including the provision of effective feedback, and the development of compliance resources
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Benefits
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- Salary packaging available (equivalent of up to $6,400 additional net salary)
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- 5 weeks annual leave per year + 17.5% leave loading
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- Flexible work options
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- Ongoing professional development and career progression opportunities
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Why Work With Us?
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We value our teams and offer various benefits, including employee discounts and wellness benefits, access to free confidential counselling and support via our Employee Assistance Program (EAP), sit-stand workstations with dual screens, and a collaborative work environment that embraces diversity, equity, and fairness.