Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading Employment Type: Ongoing Part Time - 20 hours per week Location: Armidale Service Centre We are currently recruiting for the position of Customer Service Representative at our Armidale Service Centre. Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be to attend an in-person interview conducted at one of the above Service Centre locations. About you Are you someone who thrives in a fast-paced, customer-focused environment? Do you love creating meaningful face to face experiences and helping people solve problems with empathy and efficiency? If you’re passionate about delivering exceptional service, enjoy being the go-to person for advice and support, and take pride in making a real difference in people’s day, then this is the role for you! You’ll be at the heart of our customer experience, handling a variety of enquiries and complaints with confidence and care, ensuring every interaction reflects our commitment to excellence. Sound like you? We’d love to hear from you! What You’ll Bring To succeed in this role, you’ll need: A natural flair for customer service and strong communication skills Sharp attention to detail and the ability to manage complex enquiries Intermediate computer skills and confidence navigating multiple systems A clear understanding of handling confidential and personal information responsibly A collaborative mindset and a commitment to team success Your Impact As the welcoming face of our Service Centres, you’ll bring energy, warmth, and a genuine passion for helping others. Your ability to connect with customers and work seamlessly with your team will set you apart. About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time – minimum 20 hours per week - (Monday to Friday) Full-time – 70 hours per fortnight We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Monday 9 th February 2026 at 9:59am Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au. Click Here to access the Role Description. For enquiries relating to recruitment please contact Joy Lethieullier via Joy.Lethieullier@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Joy.Lethieullier@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process