Overview
Alchemy Partners is an Australian-owned and led boutique consulting firm that partners with clients to improve business performance through better collaboration. We work with our clients to design and deliver solutions to complex, systemic challenges—helping them achieve their transformation goals and drive sustainable results. Our work spans business strategy, operating model design and implementation, technology advisory, program and project delivery, major event execution, data insights and AI, change management and strategic communications. Collaboration is at the core of how we work—bringing together diverse perspectives to create practical, high-impact solutions.
Role overview
The Process Analyst will develop and deliver the activities and artefacts required to ensure the organisation is ready for the planned transformation. This includes helping to design the future-state operating model according to the intent and constraints of the project, supporting the translation of each element of the IT solution into business processes, artefacts and other readiness activities, and understanding / articulating the change from current to future state.
Key responsibilities
* Define, document, and test end-to-end business processes, including standard processes, exception management, and escalation paths.
* Contribute to IT solution requirements definition with a focus on user-centred design.
* Maintain project documentation, including showing alignment with frameworks (e.g. ITIL), compliance requirements, and organisational policies.
* Plan and support business readiness testing (end-to-end service rehearsals, desk based scenarios, traceability to artefacts).
* Define and monitor phase-gate requirements / success criteria for each element of business readiness.
Skills and experience
* Business requirement elicitation and documentation – using structured techniques to produce clear, testable and traceable requirements.
* Process design and improvement expertise – mapping current state processes, designing future state processes, and delivering and documenting measurable process improvements.
* Stakeholder engagement and communication – building strong relationships with subject matter experts and diverse stakeholders, collaborating in multi-disciplinary teams, and communicating effectively to both technical and non-technical audiences.
* Delivering complex change – supporting multi-faceted organisational transformations which include elements of technical, business process, people, and culture change, through readiness planning and monitoring. Change management experience preferred, but not essential.
* Governance and assurance – understanding and ensuring compliance with relevant legislation, policies, and technical documentation. Maintaining traceability between granular activities and overarching authority. Public service policy and legislative governance experience preferred.
What We Offer
* Initial 12-month contract with possible extension
* Competitive daily rate
* Meaningful work on transformation programs with real impact across government
* Direct access to senior stakeholders and decision-makers
* Hybrid working, based in the client offices 3 days per week
How to Apply
Please submit your resume and a cover letter outlining your relevant experience, anticipated daily rate (inc super) and security clearance status.