Job Summary
We are seeking a highly organized and detail-oriented Branch Operations Specialist to support our clients branch operations.
Key Responsibilities
* Provide exceptional customer service as the primary point of contact for customer enquiries.
* Manage customer accounts and process invoices in a timely manner.
* Coordinate equipment transport and service scheduling to ensure seamless operations.
* Raise and manage rental, service, and work orders with accuracy.
* Process rechargeable expenses in compliance with company policies.
* Maintain accurate and up-to-date customer and site information.
* Analyze and compile branch service metrics and forecasts for informed decision-making.
Requirements
* Proven experience in an administrative or coordination role with a focus on operational efficiency.
* Excellent communication and customer service skills with the ability to build strong relationships.
* Strong organizational and time management skills with attention to detail.
* Confidence using business systems and software applications.