We are a Managed Service Provider in Australia, offering mid-market solutions.
With over 300 staff across multiple countries, we're a stable and focused company with consistent growth.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision, and strong leadership.
We're looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
We understand the challenges of service desk specialists and work with you and our clients to make sure you still get the time and opportunity to train and develop.
We seek the best clients for our team to work with as well as the best people to support our clients.
We know that great service desk professionals value different things to field support - daily variety, great customer relationships, and new challenges.
* Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
* Supporting a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
* Delivering the support of Azure Entra, Hyper-V, and Citrix cloud infrastructure
* Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients
* Occasional onsite and project team work to deploy solutions for customers
Duties
* Advanced understanding of end user support and Active Directory
* Comprehensive knowledge of Windows Server, Azure, and Exchange
* Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
Our values include keeping everyone informed, aligned, supported, and rewarding performance.
* All employees have free access to Uprise, including 1:1 coaching sessions
* Hybrid working arrangements and flexible work-life balance
* Up to 10 paid training days a year and support towards certifications and qualifications