Return-to-work journeys are critical for individuals recovering from injuries.
The Opportunity
Our Australian offices across New South Wales, Victoria and South Australia offer a generous relocation allowance to eligible candidates.
Every day our Case Managers help coordinate, negotiate, and facilitate an injured worker's recovery and return to work.
From Police officers to builders, hospitality workers to farmers, we assist various individuals in their return-to-work journey.
As a senior team member, you'll provide coaching and handle escalations, making a significant impact on our organisation.
* Proactively manage a portfolio of workers' compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs.
* Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy.
* Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery.
* Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
* Respond to escalations and provide coaching and mentoring to other members of the team.
About You
* Minimum 3 years of experience managing claims within the insurance industry is essential.
* An empathetic, resilient and motivational approach to provide customer-centric support is vital.
* A driven professional with highly developed written and verbal communication skills is necessary.
* Careful consideration to detail with a high concern for accuracy is required.
* Strong stakeholder engagement and management is crucial.
* A team player who likes to work collaboratively and can also work independently is ideal.
What We Offer
We celebrate diversity and inclusion, ensuring everyone feels valued and respected in our workplace.
* A vibrant and collaborative team culture promotes innovation and growth.
* Flexibility allows employees to work from home when fully trained.
* A corporate wellbeing program offers discounted health insurance and gym membership.
* Access to discounts at over 350 retailers through our Rewards Hub program is available.
* Employees are entitled to annual tenure and performance-based recognition rewards.
* Comprehensive learning and development support is provided.
* Company-wide events celebrate success and achievements.
* Quarterly Reward and Recognition Awards acknowledge outstanding contributions.
* Up to 16 weeks paid parental leave, plus superannuation, is offered.