Bring Your Nursing Expertise Home – Join Serco’s Virtual Clinical TeamAt Serco, you’ll be part of a global team of 60,000+ professionals delivering essential public services on behalf of governments and organisations. We operate across six key sectors: Community Services, Defence, Healthcare, Immigration, Justice, and Transport.No matter your role or location, we’re united by a shared mission: to bring service to life and make a meaningful impact every single day.Explore more at www.serco.com/aspac.About the RoleWe’re hiring Registered Nurses (part-time and full-time, minimum 30 hours/week) to support Australians over the phone - offering expert guidance across a 24/7 roster, all from the comfort of your home.What You’ll DoTriage and assess callers to determine appropriate care pathwaysActively listen and extract vital clinical informationDocument interactions using a secure digital systemOffer guidance using clinical pathways and evidence-based toolsRefer or transfer to relevant services when requiredTraining & Start DatesWe offer a full week of paid training to set you up for success. Attendance for the full week is essential:16 - 20 June 20257 - 11 July 202528 July - 1 August 2025Hear from Our Team“I honestly can’t recommend Serco enough. The staff have been incredibly accommodating and flexible with me as a new mum. And please do let newcomers know—this job is far from boring! There’s so much variety in the calls, and I’m constantly using my critical thinking skills.”- Current Serco Telehealth NurseWho We’re Looking ForWe’d love to hear from Registered Nurses who:Hold unrestricted AHPRA registration for a minimum of 3 yearsHave at least 3 years of full-time (or equivalent) clinical experience within the last 5 yearsBring recent experience in a complex primary health, acute medical, emergency department, or rural/remote settingAre confident working autonomously and thinking on their feet in high-pressure situationsAre comfortable using computer systems, including telehealth platforms, databases, and digital communication toolsHave a home setup with reliable Wi-Fi, strong mobile reception, and a quiet space for confidential callsEnjoy making a difference in a flexible, home-based environmentWhy Choose Serco?Continue developing your clinical judgment and triage expertiseBe part of a global company that values its people and offers room to growExperience true flexibility - ideal for maintaining work-life balanceMake a genuine difference, every shiftSerco and ProudAt Serco, our people matter. From managing public health services to supporting vulnerable communities, we all play a vital role.Our core values - Trust, Care, Innovation, and Pride - guide everything we do.We are proud to foster a diverse and inclusive workplace, welcoming applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans, and people with disabilities.Apply now and be part of a team that’s redefining what nursing can look like.Discover more at www.serco.com/aspac/careers or email us at healthcare.projects@serco-ap.com
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