The Team
Digital Enterprise Services support corporate applications for the Department of Health. Overseeing a portfolio of several dozen systems, operations are aligned with HealthICT best practice methodologies. System support is provided at several levels, tracked and monitored using centralised interaction management systems.
The Role
The role delivers a range of business and/or project activities that enhance service delivery to achieve results. Within this context the role includes:
* Develops and provides advice, guidance, and support in one or more of the following: business improvement; customer service; event and/or learning management; information management; data collection and processing; business administration and/or project activities.
* Works collaboratively within, and across, teams and with stakeholders to meet agreed briefs and branch service standards.
You will need to:
* Provide business advice, services and support that meet customer requirements and improve the customer experience. Activities may encompass project management activities; performing information management or service management tasks; logging issues; actioning financial, procurement and human resources requirements; facilitating professional learning and other events; supporting the implementation of change initiatives; assisting customers with enquiries; and/or business as usual (BAU).
* Implement operational service delivery, process improvements and business solutions including the preparation and maintenance of supporting documentation. Facilitate others to better understand and utilise branch processes and procedures, including delivering training as required. Deliver support and services in accordance with service level agreements, standards, or business requirements.
* Work with one or more teams to support the delivery of project outcomes or BAU. Contribute to preparation, update and distribution of documentation including plans, reports, correspondence, meeting agendas and minutes, financial, procurement and human resources reports.
Note: Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment
Permanent day worker working 76 hours per fortnight (notwithstanding hours to be negotiated with the successful applicant).
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary
$81,915 to $94,263 per annum. Employer 12% superannuation contribution is on top of this amount.
Salary range is in accordance with Public Sector Unions Wages Agreement 2022.
Eligibility
See Application Guide for pre‐employment check information.
Application Guide and Statement of Duties
* Generic Business Officer Band 4 (July 2023) CSU (2).docx
* Department of Health - Applicant Guide Sep 2024.docx
How to apply
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1‐2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
Contact
Marcin GadzinskiManager, Business SystemsMarcin.Gadzinski@health.tas.gov.au
Diversity and Equal Opportunity
We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
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