Customer service officer (part-time) (sydney)

Join a supportive team in a stable, well‐established Australian company. Varied role where you'll keep operations running smoothly and make an impact. Build your career in a fast‐paced, customer‐focused environment. Are you a highly organised customer service professional who enjoys keeping operations running smoothly behind the scenes?

Our NSW Glass Division, based in Smithfield, has an exciting opportunity for a Part‐Time Customer Service Officer to join the team. G. James Glass and Aluminium is a leading Australian family‐owned company, employing over 1,800 people nationwide. We are known for quality, stability, and a strong commitment to developing our people.

We are seeking a motivated Customer Service Officer ("30 hours per week") to support our internal branches across New South Wales. In this part‐time role, you'll be responsible for managing orders, monitoring lead times, and ensuring smooth communication between customers, branches and production teams.

• Raise, track, and manage orders to ensure timely delivery
• Communicate both verbally and in written form to customers – external and internal
• Communicate with internal teams regarding lead times, order progress, and overdue items
• Maintain accurate order records and generate reports for branch management
• Collaborate with production and logistics to resolve order‐related issues
• Assist with ad hoc administrative tasks to support the team

• Customer service experience in manufacturing, industrial, or related environments preferred
• Strong organisational, analytical, and problem‐solving skills
• Excellent written and verbal communication skills
• Proficiency with Office 365 and experience with ERP or CRM systems is desirable
• Ability to manage multiple tasks and prioritise effectively
• A proactive mindset with a drive to continuously improve processes and support colleagues

• Competitive salary package aligned with your experience
• Full‐time permanent role, immediate start
• Benefits: 7% discounted Bupa cover + Employee Assistance Program (TELUS Health)
• Free onsite parking and a positive safety‐first culture
• Career growth across the G. James Group
• Stability and excellent employment conditions with an Australian family‐owned manufacturer committed to local production

G.James is an equal opportunity employer.