Posted: 12 September
Offer description
Job Description:
We are seeking a professional to manage claims and claims management processes to support customers' needs. As a key member of our team, you will be responsible for managing a mix of claims and ensuring sound decision-making when solving customer queries.
The successful candidate will be the primary point of contact for customers facing property loss or damage. They will inform customers about their policy entitlements and explain the claims and repair processes when needed. Empathy and support are essential in this role as you will work closely with customers through their claims experience.
* A customer-centric mindset and a passion for helping people.
* Previous customer service experience and high levels of computer literacy.
* High self-motivation and a desire to contribute to a team environment.
* Ability to work from home with an ergonomic setup and a quiet workspace.
Benefits:
* Full-time hours: 37.5 hours per week across Monday to Friday for a period of 6 months.
* Competitive salary and flexible working arrangements.
* Employee referral bonus and employee assistance program.
Why Work with Us:
We are proud to be part of a team that stands alongside trusted names in insurance. We share a commitment to simplify the complex and provide peace of mind to customers when it matters most.
