Key Responsibilities
As a Guest Service Agent, you will play a pivotal role in delivering exceptional hospitality and creating memorable experiences for our valued guests.
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP
* Communicate with guests and colleagues to ensure cohesive collaboration
* Promote hotel amenities and services by having a deep understanding of products and offerings
* Be the local legend, sharing information on neighbourhood hotspots and must-visit gems
* Display proficiency in accurately handling reservations and managing guest accounts
Requirements
For this exciting opportunity, we are seeking an individual with previous experience in hotel front desk operations who possesses:
* an innovative approach to exceeding customer service expectations
* collaboration and organisational skills
* proficiency in both written and verbal communication
* availability to work a variety of shifts including nights, overnights, weekends, and public holidays as required
What We Offer
At our company, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life.