Job Description
If you have a couple of years under your belt in a sales environment, and are looking for a seasoned, supportive team with the capability and commitment to help you grow and be successful in your next role, this might just be the role for you.
Your previous successes have come from building strong and lasting customer relationships,
To be successful in this role, you will pride yourself on nurturing and building relationships.
This is an exciting opportunity to join our Premier Support Renewals team and work with a wide range of customers across the Oracle product offering.
You will report to the Senior Director, Support Renewals Australia, and be part of an established, experienced team with the capability and commitment to help you grow and be successful.
Through your superior customer relationship skills you will develop and maintain business relationships within designated accounts to maximize clients use of the support services available and customer satisfaction while protecting and enhancing support revenue streams.
Career Level - IC4
Responsibilities
You will be responsible for client retention and renewals through:
- Growing and nurturing client relationships with Named/Enterprise accounts; maximising revenue, minimising attrition & backlog
- Positioning the value of support to each customer to protect & grow support revenue streams
- Encourage customers to maintain software currency, refresh their hardware and migrate to Oracle Cloud products
- Preparation of annual support renewal orders in accordance with customer contracts and business practices.
- Accurate sales forecasts
- Work closely with partners where required to maximise renewals
- Leverage and align with all relevant stakeholders within Oracle to facilitate timely and compliant renewals
- Resolve debtors issues on support renewal invoices where they relate to support issues
- Responsible for processing of license migrations, assignments, legal name changes etc within designated territory
- Work with license sales teams to maximize XLOB opportunities
- Onsite customer visits where necessary
Relevant Training and Experience
- Previous exposure to a B2B sales and/or Account Management environment, preferably in an IT related industry
- Proven sales / account management record
- Outstanding communication coupled with excellent time management and organizational skills.
- Demonstrated Customer Service skills
- Contracts negotiation experience
- Proven analytical, negotiation and problem solving skills
- Competency with Excel, Word & systems
- Confidence to engage in all areas of the business
- Ability to travel where required
- Eligibility to work in Australia without sponsorship
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