Job Overview
We are seeking a highly skilled customer service professional to join our team as a sales associate.
This role offers the flexibility to tailor store services and product offerings to meet specific customer needs in the local area.
* Experience in retail is essential, preferably in a supermarket environment.
* Stay up-to-date on product knowledge to provide excellent customer service.
* Maintain high accuracy in point-of-sale operations and cash handling.
* Maintain cleanliness of all registers and supermarket areas.
* Provide exceptional customer satisfaction.
* Exceed customer expectations by offering upselling, product knowledge, and information.
* Know the product range in detail and deliver fast, knowledgeable service to increase average spend per customer and achieve fast stock turnover.
* Aware of all stock levels and movement within the store through regular spot checks via register reporting.
* Resolve customer complaints to their satisfaction, seeking advice from management when necessary.
* Meet personal grooming and uniform presentation standards.
Key Responsibilities:
Excellent customer service skills
Cash handling experience
Positive attitude
Proactive and able to work independently
Well-groomed at all times
Sound understanding of retail sales and ability to gain product knowledge quickly
Good oral English communication skills
Self-motivated and enthusiastic personality
Good personal presentation
Reliability & Trustworthiness
Prior retail experience is desirable
Ability to collaborate with staff and management
Flair for merchandising
Commitment to occupational health and safety standards
Passion for the grocery retail industry
Positive 'can-do' attitude
Problem-solving skills