Position Overview
The Project & Account Manager role is required to assist Intershop Communications Australia Pty Ltd with ongoing development and scoping projects. They will be playing a major role in taking responsibility for the scripting of digital projects and will be the day-to-day contact for external clients. The Project & Account Manager will ensure each project is delivered to customer expectations and within the prescribed time frames, budget and ensuring customer
satisfaction. In addition to project delivery, a critical function of the role is to maintain a steady pipeline of project work for the year ahead, manage budgets, resource utilisation and provide a regular forecast to senior management. This role is located in Melbourne, however may require some interstate and international travel. It is a full-time (38 Hours Per Week) position.
Responsibilities & Key Duties
As Project & Account Manager responsibilities will be broad and varied. The successful candidate will be expected to be highly knowledgeable and experienced, including:
* A Subject Matter Expert in E-Commerce driven initiatives, best practice principles and concepts across various industries
* Able to run workshops to gather business, functional and non-functional requirements and turn information into requirements (user stories, integration stories, structured business and functional requirement documentation)
* Establish and implement training processes and strategies for all business and technical personnel
* Analyse, plan and develop requirements and standards in reference to scheduled projects
* Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
* Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
* Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
* Experience in running training sessions, client interaction workshops, product & solution presentations
* Excellent written and oral communication skills (e.g., phone manner, face-to-face and negotiation skills)
* Ability to work independently in fast paced environment, priorities often conflict and shift on a daily basis
* Have an appreciation for the nuances of working in a growing business, working alongside developers and other technical and business resources
* Scheduling and designation of project task to resources
* Execution of each phase of the project
* Execute testing cases during SIT, UAT phases
* Managing project budgets, resource utilisation, etc.
* Collaborating with internal and customer departments heads to achieve common goals
* Future planning / forecasting initiatives with customers
* Take customers' business initiatives and requirements and convert into deliverable based Project Plans with clearly defined development tasks, project milestones, timelines and resource allocation
* Excellent Stake Holder Management Skills
* Ability to work within flexible time schedules and time zones where necessary
The Successful Candidate
The successful candidate will offer a bright and energetic outlook and be experienced and knowledgeable, offering the following:
* Commercial Exposure to the Following Areas IT/Software/Online Application Software
* At Least 4 Years Experience in Commercial Environment in a Project Management Function
* Bachelor Degree and minimum 4 years industry-centric expertise
* Tertiary Qualifications in ICT/Business/Programming
* Specialised knowledge of Intershop and other eCommerce specific platform and Solutions
* A singular familiarity with Intershop's internal management processes and implementation program
* SCRUM certification a plus
* PRINCE or CAPM Certification Ideal, But Not Crucial
* Professional Project Management Certification from accredited institution preferred
* Extensive expertise in major project delivery with cross regional clientele
* Worked with multiple global organisations
* Demonstrate understanding of Project Management processes, strategies and methods
* Excellent time management and organisational skills and experience establishing guidelines in these areas for others
* Strong sense of personal accountability regarding decision-making and supervising project teams
* Experience working in a high-level collaborative environment and promoting a teamwork mentality
* Experience applying analytical thinking and problem-solving skills
* Thorough experience in managing test cycle processes and testing teams
* Ability to predict challenges and seek to proactively head-off obstacles
* Frontend understanding of CSS, Javascript, HTML, Angular, React, Bootstrap
* Technical understanding of application development and integrations principals
* Proven proficiency in managing project budgets, timesheets, estimation, scheduling and forecasting on large scale
* Demonstrated capacity of teamwork consolidation between business analysts, UX personnel, quality assurance staff and software engineers
* Exposure to the Enfinity 6.X/Intershop 7.X Web-based capabilities and Back Office is a plus
* Exposure to Adobe Photoshop, Illustrator is a plus
* Intermediate Competence Skill Level as a Minimum in MS Word, Excel, Outlook, Project and Visio
* Ability to Use Initiative and Prioritise
* Good negotiation skills, exposure to dealing with IT software contracts, familiarity with terms and
* conditions, software pricing and different deployment models
* Thrive in a multi-cultural environment both in dealing with colleagues within the company and globally with clients
* Demonstrate a high level of initiative, resourcefulness, energy and the ability to work autonomously
About Intershop
Intershop is a leading provider of e-commerce software and platform solutions for enterprise organisations around the world. Intershop's Commerce Suite, the most comprehensive application for multi-channel e-commerce on the market, caters to any business model or organisational structure. Intershop has more than 300 enterprise customers worldwide in a broad range of industries, including multi-channel retail, technology, manufacturing and automotive. Some of our customers include Australia Post, Miele, Bunzl, Incitec to name a few.
Intershop Communications was born in Jena, Germany, in 1992 and since then have opened offices across Europe, San Francisco and Melbourne. In our APAC team, we are a team of over 40 diverse people, our culture is flexible, dynamic, tolerant and fun, we welcome people with an open mind who are passionate about the ecommerce world, are self-driven with capacity to see and implement strategies for improvement and have a great sense of humour backed by first-class customer service philosophy.
If you're as passionate about this position as we are, please don't delay and APPLY NOW We are interviewing immediately. For a confidential discussion, please call Hugh on OR email
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
You will only be contacted if you are shortlisted.