* Join a large, dynamic team with an excellent culture
* Permanent role with an ASAP start
About Our Client
This is a financial services organisation that's known for looking after their customers. They're a medium‐sized business that values people who are professional, efficient and genuinely care about getting good outcomes.
Job Description
* Contact customers and assess their financial capacity to pay their debt (inbound and outbound calls)
* Negotiate re-payment plans for customers
* Locate debtors
* Arrange payment plans and monitor payments that have been received
* Achieve monthly targets and KPIs
* Effectively and professionally communicate with customers
* Work collaboratively across the wider Collections team
* Ad-hoc duties as required
The Successful Applicant
* Prior experience in customer debt recovery highly desirable
* Excellent written and verbal communication skills
* Effective problem solving and dispute resolution skills
* Resilient and able to handle sensitive difficult customer situations
* Work well in a team and autonomously
* Results-oriented
What's on Offer
* Opportunities for training and development to grow within both the role and company
* Full-time, permanent position
* Join a dynamic team in the Gold Coast
* Target-based commission
Please note you must have full-working rights, and sponsorship is not an option in this role.
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