This position supports the Manager, Museum Experience and the Coordinators, Museum Experience and Volunteers to meet MoAD's Museum Experience team objectives.
The role is the first point of call for on-floor Museum Experience Officers, and includes day-to-day administration of the Museum Experience team, including, but not limited to: staffing, workflows and rosters, bookings, stakeholder management, determining daily priorities, mentoring and developing staff and volunteers, and supervision of front of house operations including reception, retail and visitor experience.
The successful applicant will have strong IT skills to lead and support the team in the use of existing and new systems.
The key duties of the position include:
Under the supervision of the Coordinators, Volunteers and Museum Experience (APS6), this position:
* Supervises day-to-day operations and coordination of the Museum Experience (ME) team to achieve visitor experience objectives. Daily duties include:
o Development of the Museum Experience daily briefing sheet
o Briefing Museum Experience Officers (MEOs) and volunteers
o Identifying and resourcing daily priorities
o Supervising MEOs and supporting front-of-house functions, including retail and events
o Maintaining visitor statistics
o Booking of tours and custom visits
* Maintain MEO and volunteer rosters, records and database. Provide leadership and support in the use and implementation of systems used by the ME Team, e.g., Point of Sale, retail stock management, bookings and rosters.
* Arrange and organise MEO and volunteer related meetings and events. Assist with the development and implementation of training programs for the Museum Experience team, including volunteers.
* Actively participate in the review, development and implementation of public programs, including performance of associated administrative duties. This may involve taking a leadership role in project teams.
* Maintain effective communication with the Museum Experience team, volunteers, other teams, retail suppliers, contractors and tenants, using a variety of methods and information channels.
Eligibility
To be eligible for this position at MoAD, applicants must:
• be an Australian Citizen; and
• have a security clearance or be willing to undertake the process to obtain a baseline clearance (after commencement).
• have, or be willing to undertake the process to obtain, a Working with Vulnerable People registration; and
• be willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service, if you are deemed to be the successful candidate.
Notes
This is a non-ongoing opportunity available until 31 December 2026, with the possibility of ongoing.
This position works 7.5 hours per day Monday to Friday 8:30am to 5:00pm with a 60-minute unpaid lunch break. The Museum is open 364 days per year. This role involves out-of-hours, public holidays and weekend work at times.