Salary: $32.25 per hour plus loadings and commission incentives.
Job Description
This role is a great opportunity for individuals who are passionate about delivering exceptional customer service in a fast-paced environment. You will be the face of our brand, interacting with customers at the rental counter, completing rental bookings, and responding to general customer inquiries.
Key Responsibilities:
* Establish customer car rental needs by actively listening
* Review various add-ons and services to determine what may best suit the customer
* Communicate rental procedures and guidelines effectively
* Complete rental bookings in a timely, efficient, and accurate manner
* Answer customer questions and inquiries
Required Skills and Qualifications
To succeed in this role, you will need:
* A full (unrestricted) and valid driver's license
* Ability to work in a fast-paced environment while delivering exceptional customer service
* Previous experience in retail, hospitality, customer service, or similar roles
* Ability to follow procedures and adhere to company standards
* Comfortable learning and using various computer systems to input rental information accurately
Benefits
We offer a range of benefits to support your well-being and career development, including:
* Employee discounts on car rental across our network
* Wellbeing program including life insurance, discounted health insurance, and superannuation options
* Access to Perkbox – discounts and offers with hundreds of retailers and brands
* Employee Assistance Program (EAP) provided by Converge – 24/7 support for mental health and wellbeing
* Full training provided to help you achieve your goals and reach your potential
What We're Looking For
We are seeking individuals who are enthusiastic, motivated, and able to work in a dynamic environment. If you have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we want to hear from you.
This is a casual position requiring availability to work on a rotational roster including evenings, weekends, and public holidays. Please note that Work Health and Safety holders are not considered for this role.