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This range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$125,000.00/yr - A$130,000.00/yr
* Location: Sydney (hybrid)
Kaliba are partnering with a Sydney based IT service provider on their search for a Senior Systems Engineer to provide L3 support across server, network, and end-user environments. This is a client-facing role that combines remote and onsite technical support with project collaboration and mentoring of junior staff.
Core Responsibilities
* Manage and resolve a high volume of support tickets via phone and CRM.
* Deliver remote and onsite support across servers, workstations, and networks, ensuring SLA adherence.
* Provide technical guidance directly to clients and coordinate with third-party vendors.
* Escalate complex issues and mentor junior technicians.
* Maintain documentation and knowledgebase entries.
* Participate in rotating shift schedules and after-hours support.
* Ensure all work complies with internal standards and ISO frameworks.
* Certifications/Qualifications (one or more preferred):
* CCNA / CCNP / ACA-Switch
* Fortinet Certified Professional
* MCSE / MCSA
* VCP / VMCE
* Technical Expertise:
* Strong support experience with Windows OS, Microsoft 365, Teams, Azure, Intune, and Exchange.
* Solid experience with Windows Server roles (AD, DNS, Group Policy).
* Hands-on with virtualisation platforms (VMware, Hyper-V) and storage environments.
* Proficient in core networking (TCP/IP, VLANs, VPNs, DNS, routing, firewalls, wireless).
* Sound knowledge of IT security, endpoint protection, MFA, and threat management.
* Exposure to VoIP/UC platforms and SAN technologies.
* Prior experience in MSP or professional services environments.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Training and Support
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