About the Role
This position is for a Senior Claims Professional who will be responsible for managing complex insurance claims from lodgement to resolution. The ideal candidate will have a strong background in general insurance with at least five years of experience in claims or broking roles.
The role requires expert knowledge of insurance systems and tools, including claims tracking and reporting platforms. Strong negotiation skills are also necessary to advocate for client outcomes. Experience working with a diverse client base, including corporate, SME, and retail sectors, is highly valued.
Key Responsibilities
* Manage complex claims from lodgement to resolution across various insurance lines.
* Provide expert advice and support to clients throughout the claims process.
* Maintain regular communication with clients, insurers, and third parties.
* Lodge and manage claims efficiently, ensuring timelines and expectations are met.
* Accurately record claim details and settlement outcomes in internal systems.
* Use standard templates for all reports and correspondence.
* Finalise claims and gather client feedback to improve service.
* Prepare monthly claims reports and track key metrics.
Requirements
* Demonstrated ability to manage complex claims from lodgement to resolution.
* Strong working knowledge of insurance systems and tools.
* Proven success in negotiating with insurers and advocating for client outcomes.
* Experience supporting a diverse client base.
* Solid background in general insurance with at least five years of experience.
What We Offer
* Flexible and negotiable salary offering.
* Supportive, team-oriented workplace culture.
* Ongoing professional development and training.
* Flexible work arrangements for work-life balance.
* Recognition and performance-based rewards.