Network Infrastructure Manager
We are seeking a skilled Network Infrastructure Manager to lead onsite user support management and troubleshooting technology issues to minimize operational downtime.
The ideal candidate will maintain and optimize local network infrastructure, servers, and telecommunications equipment. They will execute local technology projects including hardware deployments and software rollouts.
This role requires travel to remote helicopter base locations to provide onsite support and implement technology solutions. The Network Infrastructure Manager will engage with local business stakeholders to understand operational requirements and communicate technology initiatives and capabilities.
Analyze local business needs and communicate requirements to global IT leadership. Implement ITIL best practices for incident management, change management, and service delivery.
Manage relationships with local IT vendors and service providers. Maintain accurate inventory of IT assets and manage lifecycle replacement schedules.
Ensure local IT systems comply with corporate security policies and Australian regulations. Provide technology training to local staff and maintain comprehensive documentation of local IT infrastructure.
Serve as primary IT contact for after-hours emergencies and coordinate rapid response to critical system failures.