Administration/receptionist (southport)

Join Our Team as a Receptionist/Administrator at PhysioFlex!

About PhysioFlex

PhysioFlex Health Group has been a trusted provider of physiotherapy and allied health services since 2010, proudly serving the Gold Coast community. Our commitment to excellence, positive patient outcomes, and ethical practices sets us apart. If you're seeking an opportunity to thrive in a dynamic, down-to-earth, and forward-thinking environment, look no further than PhysioFlex.

About the Role

Are you ready to become the welcoming face of our Southport clinic on the Gold Coast? We're currently seeking an Admin Receptionist to join our team. As our Admin Receptionist you'll play a vital role in creating a warm and inviting atmosphere for our patients. Your friendly demeanour and impeccable organisational skills will shine as you manage appointments, handle inquiries, and maintain patient records. Your attention to detail and multitasking abilities will keep our clinic running smoothly. Join us in supporting our patients on their wellness journeys by providing exceptional administrative support. If you're a proactive team player with a passion for helping others, we can't wait to hear from you!

Key Responsibilities

• Work independently at the front desk as the sole admin team member.
• Communicate with the finance officer.
• Welcome and assist patients, clients, and visitors with a warm smile.
• Efficiently schedule appointments to ensure a seamless patient experience.
• Maintain accurate databases and records.
• Take client phone calls and confidently educate the community on our various services and details.
• Handle patient and client payments with professionalism.
• Navigate 3rd party claims through Medicare, DVA, WorkCover.
• Ensure the office is well-stocked and organised.
• Uphold and update policies and procedures.
• Keep the workspace clean, safe, and inviting.
• Support the team with various general tasks.

Why Join Us?

• A diverse and stimulating workload that keeps you engaged and growing.
• Involvement in a progressive, integrated health team.
• A supportive and approachable team culture.
• The potential for career progression and development opportunities.

To Be Considered, You Will Need

• Experience in a receptionist role or similar customer-facing position.
• A friendly and down-to-earth personality, with outstanding people skills.
• Exceptional written and verbal communication skills.
• A passion for delivering top-notch customer service and making lives better.
• The ability to work both independently and collaboratively as a strong team player.
• Highly developed organisational skills, even under pressure.
• A proactive and solution‐focused mindset.
• Strong commitment, loyalty, and a strong work ethic.
• Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
• Experience, skills, or interest in marketing (including graphic design), communications, or bookkeeping, which would be a bonus.

Job Types

Full time, Part-time, Casual

Pay

$30.00 - $33.00 per hour

Benefits

• Employee discount

Education

• Certificate I - IV (preferred)

Experience

• Medical billing: 2 years (preferred)
• Customer service: 1 year (preferred)

Work Authorisation

Australia (required)

Work Location

In person

EEO Statement

PhysioFlex Health Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.