Overview
A high-end Italian restaurant is seeking an experienced Front of House Manager.
Responsibilities
- Table arrangement and function monitoring.
- Willing to work on various shifts, especially Fri to Sun (work at least 5 days a week).
- Confirm bookings by calling guests (or arrange someone to do it).
- Close shop during the shift, ensure the air-con and lights are off, and doors are properly locked before closing.
- HR management:
- Hiring and training staff: including arranging online advertisement, resume screening, interviewing, trialing new staff, and determine wage rates.
- Monitoring performance of staff: monitor the performance and appoint talented staff to take on more responsibilities according to operation needs, such as liquor purchase, social media promotion (photography and content creation).
- Rostering: collaborates with office manager, bookkeeper to arrange roster according to availability and rates of staff to minimise labour costs.
- Coordination and liaison:
- Liaising and coordinating for premises maintenance: communicate with property manager, landlord or other service providers for any repairs and maintenance of the premises, and make necessary arrangements, such as lock damage, internet, phone lines etc.
- Handle complaints: the manager needs to handle guests’ complaints, and communicate with the social media outsourcer regarding Google reviews and negative feedback.
- Monitor social media and website updates: communicate with outsourcer regarding web page maintenance, social media updates, Google review feedback and maintenance contents uploads regarding special events and regular updates.
- Equipment management: arrange the office to contact the equipment provider, arrange insurance and request/quote repairs, and ensure no equipment or devices are missing.
- Email reply: monitor the office to reply to emails, answer inquiries for large functions and make necessary arrangements.
- Be the corresponding person for any government agencies and landlord contacts.
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