HCA connects healthcare professionals, organisations, and people to provide end-to-end healthcare solutions as needed. We fill the healthcare skills gap to ensure people in Australia always have the support they need. That's why HCA is Australia's #1 healthcare solutions provider.
Job Description
Join us in delivering responsive, high-quality staffing solutions that support aged and community care providers by:
1. Operational Delivery:
Managing the day-to-day coordination of agency staff placements across aged care and community care clients in Sydney, ensuring high shift fulfilment rates and consistent service delivery.
2. Client Relationship Management:
Acting as the primary point of contact for client facilities, maintaining strong, professional relationships, and responding promptly to staffing needs, service reviews, and escalations.
3. Team Leadership:
Leading a responsive, high-performing team with a focus on customer service and efficiency.
Performance Metrics (quarterly bonuses paid when you achieve these!):
* Timely and accurate staff placements to meet client demand.
* Positive client feedback on service quality and responsiveness.
* High levels of staff reliability, retention, and engagement.
* Effective and timely management of incidents and complaints.
* Adherence to internal processes, compliance requirements, and documentation standards.
* Identifying opportunities for service expansion and growth through strong client relationships.
The role is pivotal in ensuring our nursing agency is a trusted and reliable partner for aged and community care providers across Sydney.
This is a full-time role based in Sydney, with a flexible hybrid work model — work from home up to 2 days per week.
Let's talk about you!
Our ideal candidate will be someone who brings the following
qualifications
, experience, and personal attributes
to the role:
* Bring to HCA some fabulous experience in people leadership within customer service, call centres, or staffing/workforce solutions.
Credibility and knowledge in the healthcare sector, specifically in aged care through recruitment, sales or related experience is essential.
To visit our amazing customers, you will need to be willing to visit client sites and have a current driver’s licence. Bring your passion to Healthcare Australia and be rewarded with:
* Work Life Leave – get 5 additional days off after 1 year, once annual leave is used
* Birthday leave – this is your paid, special day off to celebrate, relax and make the most of your birthday!
* Fancy a discount on BUPA Private health Insurance – 7%!