Do you love connecting with people and making every conversation count? At GemLife, we're looking for a proactive, personable, and energetic Client Relations Specialist to be the friendly voice of our Helensvale GemHub.
In this role, you'll guide future homeowners who have already enquired with us through their GemLife journey with warmth, care, and professionalism. It's more than customer service; it's about building genuine relationships and ensuring every person feels valued, supported, and excited about what's ahead.
What You'll Be Doing
Picking up the phone and chatting with future homeowners who've shown interest in GemLife
Responding to enquiries and sharing all the details that make our resorts so special
Helping future homeowners book tours of our beautiful resorts
Handling calls, emails, and live chats with a smile in your voice
Resolving enquiries quickly, professionally, and with a personal touch
Keeping our CRM accurate and up to date (so nothing falls through the cracks)
Following up to make sure clients are happy and well-informed
Teaming up with your colleagues to deliver a seamless experience
About You
You're warm, upbeat, and naturally curious about people. You love connecting, listening, and finding solutions - even on busy days. If you're proactive and take initiative but also enjoy being part of a supportive team, this is the role for you
What You Bring
Experience in customer service or client relations
Clear, confident, and friendly communication skills
A positive, can-do attitude
Great organisation and attention to detail
Ability to work independently while being a true team player
Familiarity with CRMs (Salesforce a bonus)
High school diploma or equivalent (extra qualifications a plus)
Why You'll Love Working with Us
Competitive salary package
Ongoing training and career growth opportunities
A collaborative and friendly workplace culture
The chance to make a meaningful difference in clients' lives every single day
About GemLife
GemLife is one of Australia's fastest‑growing developers of luxury over‑50s residential resorts, with communities across Queensland, New South Wales, and Victoria. We're known for architecturally designed homes, premium finishes, and state‑of‑the‑art facilities — all built to the highest standard.
At GemLife, you'll join a dynamic and supportive workplace where your contributions are valued and your career can flourish. Learn more:
Ready to be part of something meaningful? Apply now with your cover letter and CV explaining why you're the next Client Relations Specialist to join the GemHub team over a 6-12 month contract.
We only accept applications from Australian Citizens, Residents or candidates with full Australian work rights, we are unable to offer sponsorship.