Service Technician
We are looking for experienced professionals who share our passion for the automotive industry and are seeking a new challenge.
This role is focused on providing exceptional customer service and ensuring that all members have a positive experience with their vehicle.
* Meet and greet members, confirming vehicle information, including make, model, and type of service or repair issue.
* Provide detailed estimates for repairs and maintenance services, explaining the work to be performed and offering recommendations for additional works.
* Coordinate with technicians to ensure timely completion of repairs and maintenance.
* Keep members informed about the status of their vehicle through regular updates.
* Respond promptly and professionally to member concerns and complaints.
* Prepare and complete repair orders accurately.
* Support sales targets and conversion rates by understanding revenue and profit goals.
Requirements
* Excellent communication skills with a customer-focused approach.
* Technical knowledge of automotive repairs and servicing is highly desirable.
* Strong administrative and clerical skills, including data entry and record-keeping.
* Effective teamwork skills and ability to develop positive working relationships.
* Professional demeanor and a commitment to delivering exceptional results.