We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.
Duties
* Provide professional guidance and support to customers as the first point of contact relating to a variety of telephone and email enquiries, including triaging issues, escalating challenging calls and responding to straightforward written enquiries.
* Ensure the timely progression of various workflows by using departmental software effectively and in line with relevant processes.
* Log reported road maintenance, bridge and traffic signals issues in the department's Maintenance Information Management System for action, including escalating calls to contractors.
* Provide administrative support such as booking training and travel, purchasing of catering and other supplies.
* Facilitate a smooth onboarding and exit process for employees by performing activities under the Transport Group's induction and separation process.
Desirable Requirements
* Current Driver's Licence
Download the Statement of Duties and Associated Documents
Administrative and Customer Support Officer -
Administrative and Customer Support Officer -
Advice to applicants.DOCX
Advice to
For more information
Name: Christie Carless Position: Manager Support Services Email: Phone:
How to apply
To apply, please provide a one- to two-page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Online applications are preferred, please click the blue Apply Now button.
-or-
Complete the following application form and email your application to us at
Application for Employment (Form 201).DOCX
Application for Employment (Form