Job Description
Are you ready to step into a role where you can truly make a difference every day? As a Care Administration Officer with Dovida, you'll be at the heart of supporting seniors to live well and with dignity in their own homes. You'll play a pivotal role in shaping the client experience from guiding new families through their care journey to ensuring ongoing support meets evolving needs.
Based in Sydney's Lower North Shore, you'll work alongside a passionate and collaborative team. This role is responsible for managing the end-to-end ASP process and providing timely and efficient administration support relating to client management.
This is your opportunity to combine professional growth with purpose, in a role where your contributions are genuinely valued.
* Make a meaningful impact in the lives of seniors and their families every single day
* Join a company that celebrates and recognises your achievements
* Thrive in a supportive and inclusive team culture with flexible working arrangements
* Access valuable benefits including our Employee Assistance Program and convenient on-site parking
* Be part of a fast-growing, national provider with real opportunities for career development
Key Responsibilities
* Promote the Dovida brand by building trust, taking the lead and sharing your heart in all interactions.
* Manage approved service provider (ASP) administration, including creating purpose orders, maintaining contracts, and ensuring compliance through Netsuite.
* Liaise with ASPs and Finance to oversee invoicing and the ordering of client consumables as directed by Care Managers.
* Provide high-quality administrative support to Care Managers including scheduling client reviews, managing diaries, preparing care packs and maintaining accurate records.
* Mintor and update client information.
* Contribute to a positive team culture and uphold Dovida's quality standards and identify opportunities for continuous improvement.
About you
* Possess exceptional communication and interpersonal skills, with the ability to build effective working relationships across all levels.
* Demonstrate strong administrative and business management capabilities, with high attention to detail and accuracy in data entry.
* Proficient in the use of technology and business systems.
* Self-motivated and results-oriented, with proven ability to manage competing priorities and meet deadlines.
* Bring relevant experience or understanding of care services for older people, supported by a commitment to delivering quality outcomes.
ABOUT US
Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
Please submit your resume and a cover letter detailing your suitability for this role.
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