Job Description:
We are seeking a dedicated individual to provide exceptional service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. This is a residential position located in the vibrant city of Karratha.
In this role, you will be responsible for:
* Serving as the primary customer contact, ensuring exceptional service delivery across all assigned sectors.
* Accurately analyzing customer needs, creating and managing work orders, generating service quotes, and scheduling repair and maintenance jobs.
* Collaborating with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
* Resolving warranty inquiries, explaining service outcomes, and communicating job status updates with transparency and professionalism.
* Tracking and analyzing workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
Required Skills and Qualifications:
* A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
* Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
* Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
* Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
* Strong attention to detail and experience managing complex workflows and documentation requirements.
* Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
Benefits:
* Generous remuneration package.
* 20% location allowance.
* Opportunity to work in a residential role with a high level of autonomy.
Others:
* This role requires a strong focus on customer satisfaction and exceptional service delivery.
* The successful candidate will be able to work independently and collaboratively as part of a team.