About Australia's Academic and Research Network was established in 1989. As the founder of the Internet in Australia, it is renowned as the architect, builder and operator of world-class network infrastructure for research and education.
This organisation connects over one million users across Australia, including researchers, faculty, staff, students, hospitals, vocational training providers, schools and museums. It is an organisation of innovators, doers, and courageous thinkers.
The role supports operational business through compliance, governance and documentation. This includes maintaining current SLAs with a focus on the customer, providing efficient support to business units and assisting in the continuous improvement and implementation across support processes, systems and documentation.
Key responsibilities include managing major incidents impacting the business and/or customers as part of an on-call rotation, developing Incident & Problem management process documentation and coordinating the resolution of incidents with speed, cross-functional collaboration and accuracy.
A candidate will be required to have a Degree in Engineering/Telecommunications or a related field or relevant industry experience, experience in an Incident Management related role, experience in the Telecommunications industry and understand or certified in ITIL principles.