Overview
At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you.
Sensient Australia is a leading developer, producer and supplier of natural and synthetic flavour and colour systems for customers around the country and within the Asia Pacific Region. The company's high-performance products play a central role in the manufacture of foods and beverages, cosmetic and pharmaceutical products.
Job Details
This is a 100% office-based Customer Service Representative (CSR) role located at Keysborough office. You will act as a vital link between customers and Sensient's internal teams (planners, shipping, quality, and sales), focusing on proactive relationship management, order accuracy, and sales support. This position requires a high level of responsibility regarding food safety and a proactive approach to maintaining the company's reputation through quality service.
What you will do
* Sales & Service Support: Initiate and maintain sales through service, process orders (entry to follow-up), and support account managers in qualifying new prospects (needs, products, potential).
* Order Management & Logistics: Monitor daily open order reports, track shipments directly with carriers, and work with Sensient planners to ensure on-time delivery.
* Communication & Escalation: Actively communicate with customers regarding delays and work with production/lab/shipping teams to resolve discrepancies.
* Complaint Resolution: Investigate, document, and manage customer complaints, ensuring all enquiries are entered within 24 hours of receipt.
* Quality & Regulatory Compliance: Adhere to company Food Safety Quality Management systems, regulatory standards, and customer requirements.
* Export/Admin Duties: Participate in exporting items to other Sensient sites and international customers, while assisting with front office/reception duties.
What you will bring
* Location: 100% Office-based (Keysborough).
* Skills: Strong communication skills (phone/email), proactive problem-solving, and capability to build customer relationships.
* Knowledge: Ability to learn product data, pricing, and shipping procedures.
What you will get
* An opportunity to collaborate with your colleagues onsite 5-days per week.
* Excellent compensation, benefit offering, and development opportunities.
* A thorough and effective training experience during onboarding and beyond.
About Sensient Technologies Corporation
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and fragrances. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, inkjet and specialty inks and colors, and other specialty and fine chemicals. The company's customers include major international manufacturers representing most of the world's best-known brands. Sensient is headquartered in Milwaukee, Wisconsin.
As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at www.sensient.com.
Sponsorship
Due to our inability to offer visa sponsorship, we can only consider candidates who are authorized to work in Australia without the need for employment visa sponsorship.
Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.
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