Location: Jambinu – Geraldton, Western Australia
Salary: $34.78 per hour – Superannuation, NFP salary packaging benefits
Employment status: Permanent Part‑time – 25 hours per week
genU is looking for a professional and welcoming Access & Enquiry Officer to be the first point of contact for clients, families, carers and service providers. The role ensures enquiries are managed efficiently and empathetically while supporting smooth front‑of‑house and administrative operations across genU sites.
We are a profit‑for‑purpose organisation reinvesting our success back into programs to create real social impact, from disability and aged care support to community‑focused initiatives. The position is based in an office but offers flexible hours.
What you'll do
* Respond promptly and professionally to client and stakeholder enquiries via phone, email and in‑person, providing accurate information and appropriate referrals.
* Maintain a welcoming, inclusive and accessible reception environment across genU sites.
* Assist with general administrative tasks including mail distribution, data entry and document handling.
* Support fleet coordination by booking, monitoring and maintaining vehicle records.
* Process cash transactions and daily reconciliations in line with organisational procedures and financial controls.
* Deliver services consistently in alignment with genU's values and contribute to continuous improvement initiatives.
* Work collaboratively with colleagues to foster a positive team culture and cohesive service delivery.
* Follow safety procedures and promote a safe, respectful and healthy environment for clients, visitors and staff.
What you'll bring
* Strong communication and interpersonal skills, with the ability to engage professionally and empathetically with clients, families and stakeholders.
* Excellent organisational and administrative skills with attention to detail.
* Experience in reception, customer service or client‑facing roles.
* Ability to manage multiple tasks efficiently while maintaining a positive and professional demeanour.
* Collaborative approach and willingness to contribute to a supportive team culture.
* NDIS Worker Screening Check and Orientation Module Certificate (required).
Bonus points for
* Experience in disability or aged care services.
* Experience with cash handling or front‑of‑house financial processes.
Why you'll love working at genU
At genU our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We're committed to creating a welcoming, safe and respectful space where everyone feels valued and can thrive.
You'll also get
* Salary packaging – up to $15,900 tax‑free plus meal/entertainment benefits.
* Purchased leave options – the ability to buy additional annual leave to support work‑life balance and flexibility.
* Discounts – savings at 450 retailers, including Coles, Woolworths & JB Hi‑Fi.
* University Study Discount – enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
* Wellbeing support – 24/7 access to a holistic employee assistance program.
* Referral bonus – bring great people with you and be rewarded.
Ready to make a difference? Click apply to complete your application. We are reviewing applications as they come in.
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