The Opportunity: Franchisee Engagement Manager (NSW/ACT Focus)
Join a leading, global, non-profit supply chain and business services organization that partners with a major international food service network. We are seeking an exceptional, high-autonomy
Franchisee Engagement Manager
to be a trusted ambassador across
NSW and ACT.
This is a critical,
F2F relationship-building role
focused on regaining ground and building trust by demonstrating how strategic activities influence the Franchisee's
P&L and profitability
. You will be directly managing relationships with a network of approximately
390 stores
across the territory, with a significant mix of single and multi-unit owners.
Key Focus Areas & Challenge
* Account Management:
The primary function of this role is high-level Account Management and Relationship Building. It's about proactive engagement and enhancing customer service for the Franchisees."
* P&L & Value Creation:
Translate complex supply chain, food cost, distributor performance, and quality management data into clear value propositions for store owners.
* F2F Engagement:
Drive proactive, scheduled engagement (KPI measured by meeting uptake) focused on improving the franchisee's life. This is a strategic relationship role, not an in-store operations role.
* "Holding Positions in Both Directions":
You must have the communication skills and resilience to effectively communicate Franchisee needs internally (shaping team commitment) while also standing firm and articulating difficult information back to customers when necessary.
* Territory Management:
Manage and service a large geographical territory, requiring frequent travel across NSW/ACT.
Who You Are (Mindset and Experience Essentials) We are looking for a
"people person"
with a strong ambition to serve and the relationship skills to back it up:
* Experience Priority:
Proven success in a QSR/Hospitality Management, Multi-Site Operations, or Supply Chain Management role. Store management experience with a strong operational and customer-focused ethos is highly relevant.
* Technical Empathy:
Deep understanding of the
food service and supply chain
environment to empathise with the complexities faced by Franchisees would be an advantage.
* Stakeholder Expert:
Exceptional ability to build and maintain relationships with Franchisees (the customer) and the local brand management team (a key stakeholder).
* Action-Oriented:
A pragmatic, straight-forward problem-solver focused on driving practical solutions and enhancing customer service to make Franchisees "feel the love."
The Package
* Compensation:
Competitive Salary Package
(including Base, Super, Bonus and Car Allowance) designed to attract top-tier talent.
* Incentive:
10% annual bonus structure based on KPIs (including F2F meeting uptake and customer satisfaction), paid annually.
* Territory:
Managing approximately
390 stores
across a large geographical area.
To apply, please click the link below or contact Peter Brooks on with your resume.