Job Title: Pet Health Specialist
Job Summary:
We are seeking a passionate and experienced Pet Health Specialist to join our team. As an inspired member of our team, you will be responsible for delivering trusted and tailored health advice to pet parents, overseeing in-store grooming and pet school operations, and creating a personalized and educational in-store experience that builds customer confidence and loyalty.
Key Responsibilities:
* Support the store team by delivering trusted and tailored health advice to pet parents - with a strong focus on nutrition, preventative care and overall wellbeing
* Oversee the in-store grooming and pet school operations
* Draw on your veterinary nursing background (or similar pet health role), to help create a personalised and educational in-store experience that builds customer confidence and loyalty
* Deliver on specific key performance indicators (KPIs), especially around pet nutrition, parasite prevention, and client education, while contributing to the overall success and professionalism of the store.
* Maintain advanced understanding of zoonotic & skin diseases and how to identify them
* Provide exceptional customer service where you and your customer will have memorable, meaningful interactions
* Through the knowledge you gain, inspire and educate customers on the best care and products for their pets
* Work with your team mates to make sure the store looks its best at all times, ensuring all the latest stock is on the shelves
* Be proactive in making sure you keep your knowledge up to date on pet care, products, and services provided
* Contribute to a fun, supportive culture instore where the team loves coming to work every day
* Strong safety mindset with commitment to create a culture of safety within your team
Requirements:
* Deep knowledge and understanding of domestic pet health
* Strong interpersonal skills with ability to build relationships and rapport with customers and your team-mates
* A commitment to represent the interests of the business in areas related to animal care
* Experience in a clinical/Pet health setting or similar
* Certificate IV in Veterinary Nursing or equivalent highly desirable although not essential
* Ability to be flexible in order to meet changing work conditions
* Ability to prioritise and manage conflicting priorities
* Physically fit, with the ability to lift products up to 20kgs
* Flexibility and ability to work weekends and public holidays
Our team offers a fun, supportive and inclusive work environment, competitive salary and opportunities for professional growth and development. If you are passionate about animals and want to make a difference in their lives, we encourage you to apply today.