Group Claims Consultant - Australian Retirement Trust
As a Group Claims Consultant for Australian Retirement Trust (ART), you will be part of a dedicated team supporting one of Australia's largest and most respected super funds. Your role will involve managing and assessing Life Risk Disability (Group) claims, delivering fair and timely outcomes that protect ART members' wellbeing. You will interpret medical and allied health reports, apply knowledge of the Life Insurance Act and relevant codes, and maintain strong relationships with employers, trustees, brokers, treating practitioners, and rehabilitation providers.
Responsibilities
* Manage end‐to‐end life insurance claims.
* Interpret clinical, allied health, and medico‐legal reports and incorporate medical, vocational, and policy considerations into decisions.
* Design and implement return‐to‐work plans or vocational assessments in partnership with rehabilitation providers.
* Maintain strong stakeholder relationships with employers, trustees, brokers, and external service providers.
* Meet SLA targets, quality standards, and regulatory requirements.
* Escalate complex cases appropriately, providing sound judgement and compliance.
* Prepare clear written determinations and customer communications with an empathetic tone.
Qualifications
* Experience managing end‐to‐end life insurance claims.
* Income protection and Total & Permanent Disability (TPD) experience advantageous.
* Proven ability to interpret clinical, allied health, and medico‐legal reports.
* Knowledge of the Life Insurance Act, LICOP, PYS / PMIF, and Transfer Terms.
* Strong stakeholder management experience.
* Track record of meeting SLAs, quality standards, and regulatory requirements.
* Competence using claims management systems, case management tools, and MS Office.
* Experience with data analysis, Power BI, or Excel for reporting is advantageous.
Benefits
* 5 weeks annual leave for permanent staff, 15 days personal/carer's leave, and access to Family Care (parental leave).
* Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‐time employees.
* Well‐being payment AUD$500 per year, AUD$295 new‐starter e‐voucher for work‐from‐home setup, and access to the Shine portal.
* Award‐winning training programmes and career development.
* Global mobility opportunities across more than 200 countries.
* Equal opportunity employer and inclusive workplace.
Equal Opportunity
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.
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