Quality Assurance Manager
Reporting to the Director of Quality, the Quality Assurance Manager will support Hamberley Care Homes in upholding statutory and regulatory standards. The role involves overseeing quality, governance, and inspection readiness across allocated homes, identifying areas for improvement, and promoting best practice to achieve the highest standards in care and service delivery.
Key responsibilities include:
* Providing strategic oversight of quality assurance, governance and inspection readiness across allocated services, ensuring alignment with the CQC Single Assessment Framework.
* Overseeing governance, risk and compliance frameworks, ensuring robust systems aligned to regulatory expectations and establishing escalation procedures for identified risks.
* Supporting services to maintain continuous inspection readiness, reviewing and advising on the quality, organisation and triangulation of evidence to ensure it is current, accessible and inspection‐ready.
* Providing oversight and challenge of incidents, safeguarding and investigations, embedding learning into practice and sharing across services.
* Monitoring and interpreting data from digital systems (PCS, Radar, Camascope), identifying trends, risks and themes, and ensuring actions are progressed and closed.
* Providing assurance of audit frameworks and outcomes, promoting consistency and alignment to regulatory standards.
* Producing clear, structured assurance reports for senior leadership and Board to support oversight, transparency and decision‐making.
* Chairing governance and quality meetings, ensuring multidisciplinary input, clear accountability and effective follow‐up of actions.
* Coaching and challenging Home Managers through governance oversight to promote continuous improvement while maintaining a supportive approach.
* Monitoring service improvement plans and escalating risks or delays to completion.
* Contributing to the development of policies, procedures and governance frameworks across the group.
Required qualifications and experience:
* Strong knowledge of governance, quality assurance and CQC regulatory frameworks, with applied understanding of the Single Assessment Framework.
* Experience working within CQC‐regulated services, ideally in adult social care or care home environments.
* Proven experience in quality assurance, governance, audit or compliance roles, with the ability to influence and challenge at all levels.
* Experience using digital care systems and governance dashboards (PCS, Radar, Camascope), with strong data analysis and reporting skills.
* Ability to interpret data and provide meaningful assurance and insight to senior leadership.
* Experience supporting improvement through coaching, guidance and constructive challenge, rather than direct operational management.
* Strong communication skills and ability to build effective relationships with colleagues, services and external stakeholders.
* High level of organisation, with ability to manage competing priorities and respond flexibly to service needs.
* Experience contributing to quality improvement initiatives, governance frameworks or policy development.
* Level 4/5 Diploma in Health & Social Care (or equivalent).
* Relevant qualification in quality, governance or leadership (desirable).
* Full UK driving licence and access to own vehicle, with flexibility to travel across services.
Benefits:
* Competitive salary and benefits package.
* 25 days holiday (plus Bank Holidays).
* Workplace pension.
* Supportive and collaborative working environment.
* Opportunities for professional development and training.
* Access to high‐street discounts via our mobile‐friendly HapiApp benefits platform.
* Employee Assistance Programme, occupational health support and wellbeing services.
* Support and reimbursement of your revalidation costs and NMC annual fees.
We are recruiting for a Quality Assurance Manager to join our dynamic team. If you are looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
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