IDEMIA is seeking a Junior System Administrator to join our Managed Services Support Team, providing high-quality end user support and outstanding customer service to our government clients. The role is responsible for technical troubleshooting, incident resolution, and effective escalation to senior technical teams in line with ITIL processes. You will also contribute to proactive system maintenance, system health checks, and timely fulfillment of service requests.
Job description:
Purpose
The role focuses on technical troubleshooting, incident resolution, and escalation within ITIL processes, while proactively maintaining system health and responding to service requests.
Key Missions
* 1+ years' experience in a similar role
* Experience working within the APS and ITIL environments
* Experience working in a level 1 service desk environment
* Strong technical ability in Software Application Support
* Strong ability for technical analysis and critical thinking to solve issues
* Broad knowledge of different technologies (Linux, Windows, Network, Oracle)
* Interest in learning a Linux environment.
Other Requirements
* Experience using ITSM tool Service Now
* Previous experience in Biometrics Technologies.
* Experience in data extraction and reporting from relational databases.
* Virtualization experience, VMware or Citrix (Virtual Apps and Desktop)
* Good experience managing Windows environment, Win10, Server 12-19, Active Directory, Group Policy, SCCM, Patch management.
* Knowledge of network protocols and administration (F5, Cisco)
* Infrastructure, Veeam, NetApp and backup solutions
* Knowledge of ISM compliance and cyber security practices
* ITIL 4 foundation
Mandatory
* You must be an Australian Citizen to apply for this role
* You must hold a minimum of Negative Vetting 1 (NV1) security clearance to be considered for this role.
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