Job Overview
Key Responsibilities:
* Support the Store Manager in leading, coaching and developing the store team to achieve high levels of customer satisfaction.
* Deliver exceptional customer experiences through service excellence and presentation standards.
* Assist in managing store operations including stock control, visual merchandising, and team performance to drive sales growth.
* Oversee employee training, development, and performance conversations to improve job knowledge and skills.
* E nsure a safe and compliant working environment that meets industry standards.
* Drive additional sales through up-selling and effective product recommendations to customers.
Requirements:
* Leadership experience in retail or hospitality sectors.
* A passion for delivering outstanding customer service and team development initiatives.
* A hands-on, results-driven approach with the ability to motivate and inspire others.
* Excellent communication, decision-making, and problem-solving skills to resolve conflicts and issues promptly.
* Strong up-selling skills and the ability to maximise sales opportunities through effective product knowledge.
* A commitment to operational standards, safety and creating a positive work environment that promotes engagement and motivation.